FAQS
Q.What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at admin@silisoul.com.
Q. How do I cancel the order I have placed?
- Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at admin@silisoul.com. and we will sort it for you.
Q. How can I get my order delivered faster?
- Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
Q. I wish to add few more products in my order. Will it be possible?
- Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Q.How to place an order?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing The Souled Store account or simply continue as a 'New User' and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
