Refund and Return Policy

Our return policy lasts 14 days. If 14 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Wrong Product Handover in Return: Action will be taken on the basis of package opening footage & will be returning the same product we have received. In such cases, the seller will not be liable for any loss & no action will be made if the customer fails to raise the query within 7 days of pickup

Several types of goods are exempt from being returned. Perishable goods such as boxers shorts, and socks cannot be returned.

If the product has been collected by the courier partner and is subsequently returned to you due to unexpected circumstances, the courier partner may request you to show a government-issued ID as evidence of the handover.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed and credited to your Source of payment / bank account (for COD only) within 7-10 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first log in to your account again and check. If you’ve done all of this and you still have not received your refund yet, please contact us at support@silisoul.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged or the size doesn't fit well. If you need to exchange it for the same item, please log in to your account and place an exchange request directly. There is no additional charge for any exchange orders. Exchange of the product is subjected to the availability of size.

Shipping

To return your product, you can directly do it through our return center. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Self-Ship:

If your Pincode is not in the serviceable area, i.e., if our delivery agents are not able to come for pick-up, the customer has to self-ship the product. The shipping charge will be refunded only if the customer provides the Docket Slip.

Shipping Deadline:

Ordered product will be delivered within 2-14 working days. In case of any delay pertaining to unforeseen circumstances, an intimation email or sms will be sent to the customer.